Studio488 is a trading name for First in Retail Ltd by using any of our services you agree to the following terms and conditions, which are subject to change without notice
1. Turnaround Times and deliverables
Turnaround times are counted using working days only (monday-Friday and excluding all bank Holidays) and are estimates, if your job is time critical it is important to let us know, we will advise as to whether we can achieve a target date or not, we accept no liability for losses incurred if we fail to deliver product or images at a time agreed.
2. Commercial Photographers Pricing and quotes
Prices quoted remain in place for 7 days, prices on our websites may be subject to change and are a guide only, prices can vary depending on the product or associated level of project.
3. Pick Up & Return Service
Pick up within the 15 miles of BL4 area is subject to a min order value of £200, return charges for all orders are £9.99 and are carried out by interlink/DPD Insurance on these items are minimal and set by the courier usually a max of £50 per consignment depending on weight not the value of the items, if you require your goods to be fully insured you must obtain this insurance yourselves or organize your own collection.
4. Our Commercial Photography Services to you
The service First in Retail Ltd provides can be withdrawn or refused at any time without reason
5. Paying for your Photography and projects
Images provided by First in Retail Ltd will be delivered Online upon receipt of cleared payment using Bank Transfer (bacs). (unless we agree credit terms) Final images will not be released before full payment has been received. Clients wishing to discuss alternative payment terms should contact us to speak with a member of our accounts team. All prices are exclusive of VAT, and return delivery if applicable.
6. Credit/Debit Cards
Sorry We do not accept debit or Credit cards
7. Receiving your Images and videos
Once cleared payment has been received the images will be made available via our partners wetransfer
8. Commercial Photography Refund Policy
All Services provided by First in Retail Ltd are none refundable. If you believe there is an error with images this must be brought to our attention with 48 hours of you receiving them, our reshoot policy is covered below in section 12
9. Cancellation of Commercial Photography projects or studio time
The studio requires a minimum of 48 hours notice for cancellations. Failure to do this will result in a penalty of 50% of the total quoted/chargeable price payable to First in Retail Ltd, If a cancellation notice is server less than 24hrs then the full amount for the entire shoot will payable. Goods that have already been shot, prepared and/or processed cannot be canceled.
10. Client Confidentiality
First in Retail Ltd do not pass any details on to any third party and all of our clients contact details are kept securely, remain confidential and are never shared, disclosed or given out. this applies to imagery (First in Retail reserve the right to use imagery in our own marketing unless explicitly requested not to)
10a. Client Imagery and Stock Confidentiality
First in Retail Ltd understand that times can be pre production samples or are time sensitive in terms of launch dates, as such we en-devour to keep confidential any imagery or items of stock until such time as it is public knowledge.
11. Insurance Details/Claims
First in Retail Ltd provide no insurance or accept any liability for any items in our care or during transit, our couriers carry an insurance policy for lost/damaged goods however this is, in most cases, below the value of the goods, we recommend you ensure the insurance of your goods. You agree that in the event that Goods are damaged, lost, stolen, or otherwise deemed unsaleable whilst in the care of First in Retail that First in Retail, its agents, employees or subcontractors will not and can not be held liable or subject to any claims for damages or any form of compensation.
12. Commercial Photography Projects
Photography Projects will commence following acceptance of a written or verbal brief provided by our clients. Re-shoots will be chargeable if First in Retail Ltd has adhered to the brief and our client makes changes to the brief after the images have been shot or there has been a clear misunderstanding/miscommunication regarding the brief. Re-shoots are charged at the same rate as the original shoot. First in retail reserve the right to make the the decision to re shoot an item.
13. Commercial Photography Image Copyright
First in Retail Ltd. retains copyright on all images supplied to our clients. However, our photography is supplied with an ‘Internal Business Use’ license. we do not stipulate a time limit on this usage. All images supplied must be used by our clients own business as indicated on the invoice, images cannot be distributed, or sold. Additional Usage Rights for the use of images outside of the clients business can be negotiated as required. In the event of a client defaulting on any invoice First in Retail Ltd reserve the right to revoke the license and issue instructions to remove any images in public facing media immediately.
Use of images outside of our terms are deemed to be "unauthorized" and as such must be removed on request, if you fail to remove any images we reserve the right to charge a flat fee of £50 per image per day.
14. Unpaid Invoices
If payment is not made by the due date or in accordance with our clients’ specific payment terms & conditions, we reserve our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation. A fee of £20 (excluding VAT) will be made for each account reminder, duplicate invoice, or any other correspondence, paperwork or phone call involved with the recovery of a debt / unpaid invoice. This is non-refundable and represents time spent pursuing overdue invoices. In addition, in the event of an unpaid invoice, First in Retail Ltd. reserve their right to revoke all discounts relating to the job for which the invoice remains unpaid, making them null & void and to revert to our full standard pricing structure appropriate to the job. First in Retail reserve the right to remove ALL license and usage rights to clients with outstanding invoices.
15. Incorrect goods delivered / shortages.
We will quote separately for any items that require time to be "built" or "made ready" this excludes normal activities such as steaming or unpacking. we operate a common sense approach, if an item is going to take more than a few minutes to make ready to shoot then we will charge for this time accordingly
16. force Majeure
First in Retail Ltd shall have no liability to the client if it is prevented from or delayed in providing its service by acts, events, omissions or accidents beyond its reasonable control, including failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or sub-contractors.
17. Products Not collected or returned
You agree to transfer the OWNERSHIP and TITLE of any items/goods not collected or returned for any reason 30 days FROM the DELIVERY date, we reserve the right to dispose of GOODS in any way we deem necessary
Discounts are based on various criteria agreed by the client and First in Retail Ltd, as such First in Retail Ltd reserve the right to make additional charges if the specified criteria is not met by the client. Our Discount is worked on a number of items over a year, you agree to supply a Minimum number to receive the corresponding discount if the numbers are less you then will be invoiced for the difference.
19. price guarantee
We will beat or match any price you have been quoted for our standard listed photography services (other services are looked at on a case by case basis). All Price Guarantee quotes from other companies need to meet certain criteria this includes but is not restricted too some/all of the following: VAT registration, like for like capability, like for like studio facilities, timescale, usage license.
20. Image usage
Any quoted, invoiced or listed price come with a built in deduction to our default "none licensed" pricing structure. in the event images are used outside of our terms and conditions, or agreement with yourself or failure to remove image/s after we request them to be remove (due to copyright infringement or none payment) then pricing for any images will default to the "none licensed" pricing structure which is £50 per image per day.
21. Image Retention and storage
Once images have been delivered to our clients it is the client’s responsibility to store/catalogue those images.
First in Retail deliberately removes images after a shortt period of time, as such recovery or redeliver of images is not possible.
First in Retail will not accept any liability in the event the client "loses"images.
The parties to this Agreement irrevocably agree that, the courts of England shall have exclusive jurisdiction to settle any dispute which may arise out of or in connection with this Agreement and agree to submit to the jurisdiction of such courts. This Agreement has been entered into on the date stated at the beginning of this Agreement.
We reserve the right in our sole discretion to modify or discontinue the Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms of the Best Price Guarantee are governed by English law.
First in Retail Ltd T/A Studio488 is committed to protecting the privacy of our customers and website visitors. As such we have detailed the following policy which forms the basis of how we handle any information provided to us.
How we may collect information from you:
This may be collected when your details are entered in to our website or when you become a First in Retail Ltd T/A Studio488 client. Alternatively, if you have sent an e-mail, letter or called us and communicated your information this may also be stored by us using third party companies, we store no electronic data with the exception of commercial product images on our internal systems
Where is my data stored:
How we use the information collected:
We will only use your information for legitimate business purposes, including some or all of the following:
• To provide you with the information, customer service and services that you request from us.
• When you consent, to provide you with information about goods and services that are similar to those you have already purchased or inquired about.
We currently do not market our services in anyway, the only communication between ourselves and our clients would be classed as a "conversation" however if this changes the following policy will be in force. Marketing Activities
If you consent to it, we will use your information to send you our latest marketing communications. This will involve you being added to our mailing list where you will receive our newsletter and any promotional material.
It must be noted that if you have made an inquiry Online, you are NOT automatically added to our marketing database and will not be sent unsolicited email marketing without first being asked and opting in. You are able to easily um-subscribe and opt-out at any time.
Will First in Retail Ltd T/A Studio488 share my data with anyone else?
First in Retail Ltd T/A Studio488does not sell or share your information to any third parties. When an enquiry form is submitted through our website, it is sent to a First in Retail Ltd T/A Studio488 e-mail address.
Access to information
At your request, First in Retail Ltd T/A Studio488 can confirm what information we hold about you and how it is processed. If First in Retail Ltd T/A Studio488 does hold personal data about you, you can request the following information:
• Identity and the contact details of the person or organization that has determined how and why to process your data.
• The purpose of processing as well as the legal basis of processing.
• If the processing is based on the legitimate interests of First in Retail Ltd T/A Studio488 or a third party, information about those interests.
• The categories of personal data collected, stored and processed.
• How long the data will be stored.
• Details of your rights to correct, erase, restrict or object to such processing.
• Information about your right to withdraw consent at any time.
• How to lodge a complaint with the supervisory authority.
• The source of personal data if it was not’t collected directly from you.
Any request for information must be accompanied by a valid form of identification, such as:
• Driving License
If you wish to access any details we hold about you, please contact email@example.com
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